Ace D.

Creative Operations and Traffic Manager

AAMP Agency

2023-Present

• Oversee workflows across the agency to ensure timely project and product delivery.
• Provide high-level support to optimize cross-department collaboration.
• Manage project prioritization and resource allocation in a remote setting.

Marketing Project Manager

AAMP Agency

2022-2023

• Managed 80+ marketing projects for clients in the tour operations industry.
• Led remote teams to deliver campaigns aligned with client objectives.
• Strategized with marketing leadership to improve internal processes and workflow efficiency.
• Sourced and onboarded talents to support growth.

Project Manager

Lights On Digital

2021-2022

• Supervised 50+ client projects, mainly in hospitality and tourism.
• Streamlined operations through workflow improvements and documentation.
• Coordinated with internal departments to align deliverables.

Social Media Manager and Email Marketer

4 Starters Marketing

2021

• Managed social media content and email marketing campaigns.
• Developed brand storytelling strategies for increased engagement.

Personal Brand Developer

Write Business Results

2021-2022

• Created branding content for high-profile clients including authors and thought leaders.
• Contributed to marketing campaigns that led to Amazon best-seller achievements.

Business Subject Matter Expert

Telstra International Philippines Inc.

2014-2021

• Trained and coached customer service teams to enhance performance.
• Analyzed KPIs to drive process improvement and operational efficiency.

Complaints Resolution Coordinator

Fusion BPO Services Philippines Inc.

2010-2013

• Prevented complaint escalations and improved customer retention rates.
• Managed critical reports influencing regional office performance.

‍

Cebu Institute of Technology - University

Bachelor of Science in Accounting Technology

2009-2016

‍

Certifications

• Project Management In-Depth Course (Silver Award)
• Social Media Marketing and Management
• Email Marketing (Gold Award)
• Facebook Ads Marketing
• Brand Advertising and Marketing (Gold Award)

‍