Aubrey T.

Campaign Manager

2023-2023

Freelance

• Provided resolutions to each customer's concerns.
• Assisted them in tracking their orders and kept them updated on the status of their orders.
• Processed refunds and updated customer information on the CRM.
• Placed orders on customers' behalf and ensured prompt responses to our email communications.

Customer Service Representative

2022-2022

Freelance

• Responded to customer inquiries about online orders via Intercom.
• Assisted with product selection and answer questions on Shopify.
• Ensured timely resolution of queries by providing information or escalating as needed.

Customer Service Representative

2021-2023

Department of Education

• Attended client meetings to demonstrate and guide them on the tracking app.
• Interacted with customers to address inquiries, concerns, and requests about products and services.
• Gathered and analyzed customer information to identify and resolve issues.
• Diagnosed and resolved technical hardware and software issues.
• Processed refunds and handled administrative tasks.

University of Mindanao

2018-2022

Bachelor of Arts in Tourism Management