Kay P.

Project Manager

Bluestout, Lean Labs, Moderate Genius, ClickUp (via Fiverr)

2020-2024

• Managed eCommerce and marketing projects using ClickUp, ensuring timely completion and budget adherence.
• Oversaw remote teams including designers, QA, and developers, supporting clients with 6-7 figure businesses.
• Developed workflows and SOPs; automated tasks with Zapier and GoHighLevel.
• Scheduled and led client calls, tracked project progress, and optimized dashboards for reporting.
• Managed budgets exceeding $70K and maintained client satisfaction through strategic communication.

Account Supervisor

Cohere Outsourcing PH Inc.

2019-2020

• Supervised over 40 team members, created policies and procedures to enhance account performance.
• Coordinated with CEOs and operations managers to report weekly/monthly performance metrics.
• Ensured smooth execution of tasks and provided strategic support to team leaders.

Technical Support Supervisor

1&1 IONOS

2010-2019

• Led a team of 15 support agents; provided coaching, performance reviews, and career development.
• Hired and trained staff, optimized support workflows, and handled escalation cases.
• Compiled detailed reports for management, focusing on service quality and efficiency.

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University of San Jose - Recoletos

BS Information Technology

2006-2010

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Rizal Memorial Institute

2002-2006

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Certifications

Google Project Management

ClickUp Sales Spark Partnership Program

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