Administrative

Neil S.

Availability:

Part-Time

Highly focused and responsible employee guaranteed to contribute strongly in a customer service role requiring enthusiasm, charismatic communication skills, and exemplary work ethic

Schedule Interview

Skills & Expertise

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IT Support

Customer Service

Software Experience

02

Canva

Zoom

Calendly

Microsoft Office

Google Suite

Soft Skills

03

Efficient

Self-Motivated

Organized

work experience

04

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Technical Support Representative

2022-2023

Freelance

Assisted with installation, configuration, and troubleshooting of software applications.
Diagnosed and troubleshooted hardware issues, including computers, printers, and other peripherals.
Helped resolve network connectivity issues, including Wi-Fi, LAN, and VPN problems.
Assisted customers with software and firmware updates.
Provided guidance on maintaining and optimizing system performance.
Helped customers with data backup and recovery processes.
Contributed to the creation and maintenance of a knowledge base for common issues and solutions.

Customer Support Representative

2021-2022

Freelance

Responded to customer inquiries.
Diagnosed and resolved technical issues with hardware, software, and network systems.
Ensured timely resolution of queries by providing information or escalating as needed.
Provided step-by-step guidance to help customers resolve technical problems on their own.

Education

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Philippine Women’s College of Davao

Bachelor of Science in Business Administration Major in Human Resource Management