Neil S.

Specializes In

Tech Support

Hi, I’m Neil! I’m a tech support pro with a passion for solving problems and helping people navigate their tech challenges. Whether it’s troubleshooting hardware, diagnosing network issues, or guiding customers through software updates, I’m all about delivering clear, effective solutions. With experience in IT support and customer service, I’m skilled in tools like Canva, Zoom, Calendly, and Microsoft Office. I pride myself on my enthusiasm, strong communication skills, and work ethic, ensuring every customer leaves with a smile—and their tech running smoothly!

Available

Availability:

Full Time

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Skills

01

IT Support

Customer Service

Software Experience

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Canva

Zoom

Calendly

Microsoft Office

Google Suite

Industry Experience

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Information Technology

work experience

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Technical Support Representative

2022-2023

Assisted with installation, configuration, and troubleshooting of software applications.
Diagnosed and troubleshooted hardware issues, including computers, printers, and other peripherals.
Helped resolve network connectivity issues, including Wi-Fi, LAN, and VPN problems.
Assisted customers with software and firmware updates.
Provided guidance on maintaining and optimizing system performance.
Helped customers with data backup and recovery processes.
Contributed to the creation and maintenance of a knowledge base for common issues and solutions.

Customer Support Representative

2021-2022

Responded to customer inquiries.
Diagnosed and resolved technical issues with hardware, software, and network systems.
Ensured timely resolution of queries by providing information or escalating as needed.
Provided step-by-step guidance to help customers resolve technical problems on their own.

Education

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Philippine Women’s College of Davao

Bachelor of Science in Business Administration Major in Human Resource Management

Portfolio

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