Neil S.

Technical Support Representative

2022-2023

Freelance

• Assisted with installation, configuration, and troubleshooting of software applications.
• Diagnosed and troubleshooted hardware issues, including computers, printers, and other peripherals.
• Helped resolve network connectivity issues, including Wi-Fi, LAN, and VPN problems.
• Assisted customers with software and firmware updates.
• Provided guidance on maintaining and optimizing system performance.
• Helped customers with data backup and recovery processes.
• Contributed to the creation and maintenance of a knowledge base for common issues and solutions.

Customer Support Representative

2021-2022

Freelance

• Responded to customer inquiries.
• Diagnosed and resolved technical issues with hardware, software, and network systems.
• Ensured timely resolution of queries by providing information or escalating as needed.
• Provided step-by-step guidance to help customers resolve technical problems on their own.

Philippine Women’s College of Davao

Bachelor of Science in Business Administration Major in Human Resource Management