Administrative

Neil S.

Availability:
Part-Time

Highly focused and responsible employee guaranteed to contribute strongly in a customer service role requiring enthusiasm, charismatic communication skills, and exemplary work ethic

Schedule Interview

Skills & Expertise

01

Soft Skills

03

Efficient
Self-Motivated
Organized

work experience

04

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Technical Support Representative

2022-2023

Freelance

  • Assisted with installation, configuration, and troubleshooting of software applications.
  • Diagnosed and troubleshooted hardware issues, including computers, printers, and other peripherals.
  • Helped resolve network connectivity issues, including Wi-Fi, LAN, and VPN problems.
  • Assisted customers with software and firmware updates.
  • Provided guidance on maintaining and optimizing system performance.
  • Helped customers with data backup and recovery processes.
  • Contributed to the creation and maintenance of a knowledge base for common issues and solutions.

Customer Support Representative

2021-2022

Freelance

  • Responded to customer inquiries.
  • Diagnosed and resolved technical issues with hardware, software, and network systems.
  • Ensured timely resolution of queries by providing information or escalating as needed.
  • Provided step-by-step guidance to help customers resolve technical problems on their own.

Education

05

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Philippine Women’s College of Davao

Bachelor of Science in Business Administration Major in Human Resource Management

Portfolio

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