Dynamic professional with over 8 years of combined experience in digital marketing, project coordination, and customer service. Skilled in overseeing website development for diverse industries and executing effective marketing campaigns. Adept at project management, team leadership, client relations, and empowering others through public speaking. Also, passionate about delivering high-quality results, fostering strong relationships, and driving impactful initiatives.
Job Title: Digital Marketing Manager, Project Coordinator
Company: JJSC IT Solutions
Main office: Binan City, Laguna
Duration: 4 Years
Employment date: October 2020 - Present
• Led cross-functional teams in executing various projects and ensuring timely completion within budget and quality standards.
• Streamlined project workflows and contributing efficiency across project timelines.
• Actively managed project resources, scheduling, communications, and fostering a cohesive and motivated project team.
• Successfully executed data-driven digital marketing campaigns leading to significant increases in online engagement and customer conversions.
• Designed and managed WordPress websites using Elementor. Optimized user experience, and ensured responsive design.
• Performed data entry with precision and efficiency. Supported seamless project execution and data management.
Job title: Customer Service Specialist
Companies: Concentrix, Teleperformance, Alorica, McDonald’s
Location: Metro Manila
Duration: 5+ Years
Employment date: September 2014 - March 2020
• Delivered high-quality customer service and consistently achieved top ratings in customer satisfaction.
• Delivered technical support to Xbox users via inbound calls. Efficiently resolved complex billing, technical and hardware issues, enhanced customer satisfaction and brand loyalty
• Provided customer service to Google users through inbound calls. Efficiently resolved inquiries, ensured customer satisfaction, and brand loyalty.
University: Pamantasan ng Lungsod ng Muntinlupa
Major: Bachelor of Science in Computer Science
Graduation Date or Expected Graduation Date: 2027
High School: South Crest School
Graduation Date: 2010
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