Ryan D.

Web & Digital Marketing Project Manager

xAGENCY

2022–2024

• Managed multiple digital marketing campaigns, driving traffic and lead generation via project-based strategies.
• Utilized ClickUp to plan, track, and report on project progress; optimized workflows across departments.
• Scoped, assigned, and prioritized tasks for cross-functional teams, ensuring timely deliverables.
• Maintained transparent communication with stakeholders, providing reliable updates and mitigating delays.
• Led SOP development and systems improvement to enhance project efficiency and reduce execution time.

Web & Digital Marketing Project Manager

No To The Quo

2018–2022

• Supervised a multidisciplinary team of designers, marketers, and developers to execute digital campaigns.
• Engaged clients for business growth planning and strategy development; handled escalations effectively.
• Maintained client communications across digital platforms and social media channels.
• Negotiated with new clients, mapped business strengths, and identified customer needs.
• Monitored market trends to adjust strategies and maintain competitive service offerings.

Web & Digital Marketing Project Manager

Boost Media Group

2014–2018

• Directed project implementation with global teams across six countries; managed stakeholder reporting.
• Conducted market research to identify content and optimization strategies for digital marketing.
• Developed KPIs and performance reports using Excel to guide decision-making and maintain profitability.
• Reviewed and resolved contract disputes, ensuring compliance with company standards.
• Collaborated with GMs and division heads for resource planning and operational alignment.

Call Center Supervisor / Team Leader

Novecho Global Solutions Inc.

2010–2014

• Prepared KPI reports with operational insights; partnered with leadership for strategic planning.
• Analyzed financial performance and advised on efficiency improvements across departments.
• Led a team of 30, ensuring high performance and customer satisfaction.

Customer Service Rep / Tech Support Rep / Lead SME

Cyber City Teleservices

2007–2010

• Delivered customer support across technical and service-related inquiries.
• Documented and resolved client issues, maintaining service quality and satisfaction.

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Datamex Institute of Computer Technology

BS Computer Science

2003–2007

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